Custom Salesforce Integration Streamlines Retailer Operation

A steadfast commitment to client success, partnered with an unparalleled level of industry expertise, makes Tokara Solutions a trusted, leading partner for Salesforce CRM integration. With engineers boasting a background of 10-15 years experience, customers turn to Tokara’s seasoned and skilled experts to develop custom solutions that demonstrate the immense value, cost savings and operational efficiencies that can result when a true partnership model is implemented. The team recently had the opportunity to develop a personalized Salesforce integration for M.S. Rau Antiques, a fine arts, jewelry and antiques gallery and consultancy known not only in Louisiana’s French Quarter, where it has been a prominent fixture for more than 100 years, but worldwide, sought globally for its remarkable collections and incomparably knowledgeable sales staff.

Client Testimonial for Salesforce Integration

With an extensive network of sales, research, and support personnel working on its gallery, website, printed catalog, and live shows, M.S. Rau fully understood the importance of a dynamic, streamlined CRM solution to control its internal operations, manage external clients and prospects, and direct
outreach and service efforts. Seeking an approach that would bring its existing model into total synchronization and boost campaign efficiency, the retailer chose Tokara as its partner for a Salesforce consulting, development, and customization. Working directly with key stakeholders, Tokara’s veteran Salesforce consultant developed several customized Salesforce features and templates that allowed teams to more easily manage inventory, search for vendors and products, contact clients, perform off-web processing, and distribute promotions, improving usability and accuracy with an added time and cost savings advantage. By treating the collaboration as a partnership rather than simply a project, he gleaned important insights from staff and worked diligently to tailor the applications to maximize performance and relieve critical pain points in the client’s current routine.

Says Chris Drake, Chief Technology Officer at M.S. Rau Antiques, “We have a valuable partner in Tokara. My Tokara consultant and his team understand me, our Salesforce organization, and us as  a company and really ‘get’ how we work—we need it to be right,  but we can’t spend millions of dollars re-architecting our whole organization every time we want to do a project. Now, we are completely in synchronization with zero errors and have a much more robust integration schedule. The team at Tokara has met or exceeded all my expectations.”

Says Shawn Grant, President and Founder of Tokara Solutions, “Our Salesforce consultants are more than just some of the most experienced and skilled CRM experts in the industry—they also bring vertical expertise that allows them to quickly understand the challenges and goals of the CRM system in each unique client environment. They are also exceptionally good listeners, which makes them adept at turning client visions into reality by treating each project as an opportunity for collaboration and partnership. What results is a superior solution that truly maximizes an organization’s technology investment and promotes productivity while always staying true to the client’s unique business goals and objectives. That’s really how we define partnership, and our clients seem to agree.”

If you’d like greater detail on the performance benefits Tokara clients are seeing from our technical expertise and partnerships, we’d love to speak to you. To learn more about how our seasoned CRM consultants can deliver this functionality to your business, please contact any member of our consulting team at info@tokarasolutions.com. We also encourage you to contact Tokara’s VP of Business Development, Mark Fillingim, directly at +1 972-719-0213.