Saratoga CRM is a full-featured solution designed to meet the needs of the world’s largest enterprises and fastest-growing companies. It streamlines, automates and transforms sales, marketing, and customer support processes for even the most complex, global and multilingual organizations.
Hundreds of the world’s top companies have chosen Saratoga CRM’s large enterprise CRM for its ability to deploy quickly, integrate smoothly with other enterprise systems, and deliver significant business value with freedom and flexibility. Mid-size companies on the way up also love Saratoga because it’s lean, scalable, and affordable to own and manage.
Unique Architecture Tailored to You
While virtually every CRM solution on the market today requires the customer to adapt their processes to conform to the system, Saratoga CRM is built on a fundamentally unique architecture that enables the CRM adapt to your procedures and processes, not the other way around.
You can change screens and the presentation of data as well as the back-end database structures that define and enable more effective processes. Even major changes can be made without programming, and without your IT department.
Even better, Saratoga CRM features clean, attractive application screens that are rich with information, and so intuitive your people will learn how to use them the very first day. Imagine that!
Reporting & Analytics
Saratoga CRM’s powerful reporting and analytical tools give executives and field staff the information and insight they need to spot trends, opportunities and problems early, and track them as they get resolved. And, like the rest of our system, our library of powerful standardized reports and processes is fully customizable – without programming.
Who Else Thinks So?
Citigroup, Office Depot, Canon, Blue Cross, MetLife and hundreds of other leading companies have built stronger customer relationships and more agile organizations powered by Saratoga CRM’s large enterprise CRM.
With recent changes in the CRM landscape, there’s never been a better time to re-evaluate your CRM strategy and consider a solution like Saratoga CRM that can cut your costs, streamline your customer-facing business processes, and give you back your IT freedom – all without compromising form, function or ease of implementation.
Apresta™ Wireless Mobility
Wireless connectivity is not unique in today’s world, but Saratoga’s Apresta™ wireless solution definitely is. Apresta makes all your CRM data – including inventories, shipping schedules and other valuable enterprise data stored in SAP, Oracle and other applications – accessible via BlackBerry and other handheld devices in a form that’s rich, useful and secure. And, of course, Saratoga CRM is also accessible via your company’s network and the Internet.
MarketFirst Marketing Automation
Customers choose MarketFirst marketing automation solutions to develop sophisticated, methodical marketing processes and executive campaigns that help them better understand their prospects and customers and produce meaningful results, maximizing their investment with support from our Legacy Application consulting team.
By profiling each contact and targeting them with highly personalized and relevant messages, marketers can generate a continuous flow of qualified leads for their sales team. With MarketFirst, marketers can optimize their campaigns across multiple channels — email, direct mail, the web, SMS, and more—and collaborate better with the sales team through a common understanding of lead quality.
Meet Your Unique Requirements
Deliver the Business Results You Need
Acquire Complete FunctionalitySegmentation and profiling
CRM and SFA integration
Real-Time ROI calculation and analysis
Customer preference tracking
Collaborative action plans
Multi-lingual capabilities (Unicode-compliant)
Lead qualification, distribution, tracking, nurturing