Pivotal CRM
for Manufacturing


CRM for Manufacturing

Today’s leading manufacturers are making the transition to a demand-driven business model by integrating sales, marketing, and service processes to become more customer-centric. Pivotal CRM for Manufacturing is an industry-specific solution that meets your complex needs and helps you to integrate and manage your entire business while increasing your competitive advantage.

With the ability to capture, analyze, and act on customer intelligence, you can aggregate and review information across the business, gathering insight to guide effective decision-making and more easily adapt to your changing market. With an industry-tailored client relationship management system, you can manage customer relationships and sales with one integrated system.

Pivotal CRM 6.0 Benefits

Maximize salesforce effectiveness

Win more business with enhanced account and role-based assignments. Spend less time on manual processes and lighten the administrative load for sales people.

Shorten the sales cycle

Tap into the most influential contacts in each organization using power-based selling tools and follow up with them at the right time.

Increase win rates

Gain market share by encouraging sales reps to leverage their social networks and enable them to easily track online networking activities.

Reduce administrative overhead

Spend less time on paperwork and more time face-to-face with customers thanks to improved information organization and access.

Capture more revenue

Protect margins and maximize revenue-generating opportunities with accurate quote and order creation, discount management, and contract and volume commitment tracking.

Turn cost centers into revenue centers

Generate additional revenues from customer relationships with closed-loop processes that support and extend valued services to customers.

Key Features

With an award-winning flexible architecture, Pivotal CRM delivers an industry-leading CRM solution with the flexibility to conform to the needs of your manufacturing business, led by our team of Pivotal CRM consultant experts:

Relationship management & customer analytics
Role-based dashboards
Demand forecasting
Marketing automation
Customer communication
Product tracking
Quote & contract management
Customer service tracking & management
Relationship trees
Discount management
Order capture
Microsoft Office integration


There’s no question the Tokara team has solid expertise in Pivotal CRM – but the added component that makes working with them entirely different is that their expertise comes with a commitment to partner in whatever way is best for that client.

Ginelle Davidson, MIS Director, Kantar Retail

Tokara provided a huge level of effort working with my team to help us deliver our upgrade to the business on-time, ahead of their end of year business activities.

C. Pierce, Principal Financial Group

I have been extremely pleased with their quick response, quality service, and professionalism. These guys are super easy to work with and they really know their stuff. I strongly recommend Tokara Solutions.

Sandra Luckins, Harley-Davidson Financial Services