Salesforce CRM

Streamline and Simplify Salesforce CRM

As an industry leader in CRM consulting, Tokara Solutions is ready to help you get the most out of your Salesforce investment, mapping your proven best practices with the application’s robust collaboration capabilities, boosting your employee use rate and maximizing ROI. Allow our team of experienced CRM experts to help your organization realize the full breadth of Salesforce possibilities, deepening its impact across departments while boosting employee satisfaction rates and strengthening business practices.

Sales Cloud

Salesforce CRM Sales Cloud is a powerful new tool for sales operations that combines the organizational power of traditional CRM with next-generation virtual resources, including custom applications and social media sites, that greatly extend your organization’s sales and collaboration capabilities. Details on Salesforce CRM Sales Cloud.

Service Cloud

Salesforce CRM Service Cloud provides a virtual collaboration space that enables your customer service team to respond to requests for help and information at any time, from any location, across any channel. In our connected world, customers seek out and expect a timely response to their inquiries, and prompt service is vital to ensure customers are not only satisfied, but come back for more. Details on Salesforce CRM Service Cloud.

Marketing Cloud

Created on the Salesforce1 Platform, Salesforce CRM ExactTarget Marketing Cloud enables your marketers to build strong and meaningful customer relationships. Foster rich 1:1 customer and prospect interaction using email, social marketing, web, mobile, and pretty much any other marketing vehicle imaginable. Details on Salesforce CRM ExactTarget Marketing Cloud.

Salesforce1 Platform

Salesforce1 Platform (also called Force.com) enables the creation of both employee-facing and customer-facing applications, connecting your partners, employees, customers, and products quickly and effectively. Applications can be developed by adding custom functionality to the pre-built Salesforce1 Mobile App, or developers can utilize Mobile SDK, an open source suite of technologies, including REST API and OAuth 2.0, to create custom mobile applications for iOS and Android devices. Details on Salesforce1 Platform.

Additional Salesforce CRM Specializations

Salesforce CRM Hosted Integration Services
Salesforce CRM Remote Application Management
Apex Development for Salesforce CRM
Visualforce Development for Salesforce CRM
 

Turn Investment into Innovation

Implementing a Salesforce CRM solution doesn’t have to mean a complete overhaul of your existing, tried-and-true programs. Our consultants can help maximize your investment by showing you how to integrate Salesforce with your existing in-house and virtual applications, augmenting them to support and grow within the new cloud-based environment.

Address Operational Deficiencies

Our experts will confer with your teams to learn of any operational deficiencies or gaps that can be addressed with Salesforce CRM and work to develop a custom solution that harnesses the platform’s power to address and correct these issues. From IT Help Desk concerns that can be mitigated through Service Cloud, to a field technician’s accessibility burden made easier through mobile application design, our knowledge of Salesforce components and their strengths helps us create personalized solutions designed specifically for your company and its demands.

Train Smarter for Improved Visibility

Implementing Salesforce CRM as your new foundation for company operation and communication is a time and resource commitment, but it doesn’t have to be a depleting undertaking. Not only does Tokara offer consulting services to integrate your existing processes with the platform’s virtualization model, we can also provide user familiarization training on the adoption and use of Salesforce within your corporate environment, clearly illustrating the application’s capabilities, including mobile deployment.
 
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Our training plans are tailored to your organization’s needs, goals and objectives, providing a step-by-step analysis of how your teams can realize Salesforce CRM’s full potential across all departments. This customized approach greatly increases employee adoption rates and application use by reducing the confusion and subsequent hesitation that often accompanies the adoption of new technologies.

Prepare Your Business Model for the Cloud

The mobility and flexibility provided by the Salesforce virtual environment has the power to greatly enhance employee and partner communication, boosting sales productivity and team performance. Yet, this capability is not fully realized until organizational business models are designed to work within the cloud environment.

Our consultants will analyze your current best practices and provide insight on how they can be optimized as automated Salesforce solutions. From outdated manual processes requiring a complete overhaul and redesign to desktop-driven models that simply require a few tweaks to prepare them for the cloud platform, we will ensure your back office is ready for CRM deployment, so all employees can enjoy the streamlined, mobile environment that Salesforce offers.

Enjoy Scalable Support

From start-up companies with one Salesforce CRM license to large enterprises with thousands of users, Tokara’s Salesforce CRM consulting services are scalable and flexible and can be adapted to accommodate any company size. Our approach is to grow with your organization, adding new services and support as you add new seats and upgrade to new editions, adjusting your business needs and Salesforce objectives along the way. From refresher reviews to longer, more in-depth product breakdowns, our team is prepared to provide up-to-date knowledge on the application’s use and benefits.

Salesforce