Streamline and Power Support
Salesforce Service Cloud sharpens your competitive advantage by providing a virtual collaboration space for experts to route, respond to and follow up with customer service requests in a fast-paced mobile environment.
Virtual Collaboration Spaces
Salesforce Service Cloud sharpens your competitive advantage by providing a virtual collaboration space for experts to route, respond to and follow up with customer service requests in a fast-paced mobile environment. Mitigate concerns and facilitate problem solving quicker, driving down case volume while boosting your customer satisfaction rate and driving repeat business, all with support you can trust from an expert Salesforce consultant.
Representatives can use Radian 6 for the Service Cloud to organize, track and manage social posts right within their existing Salesforce1 platform, integrating with Social Hub to prioritize requests based on post characteristics, such as specific words or number of social media followers, routing requests to appropriate team members best suited to respond. Service Cloud’s single console manages all cases, including online, phone, e-mail and web chat, allowing agents to respond to customers on the same channel as the original request without leaving the Salesforce platform.
With users relying on multiple channels to submit requests and post questions, it is as important as ever for your team to be readily available, branching outside the traditional customer service desk into the mobile environment. Whether in the field, at home, or in a meeting, agents can respond to issues, collaborate on solutions, update case statuses, review performance metrics, and schedule follow-up tasks directly from the Service Cloud application on their mobile device. With data accessible from CRM, custom and third-party applications available via the Salesforce App Exchange, service tools can be customized to best fit the needs of your organization, ensuring seamless integration into existing business models.