CRM Solutions

Engagement, trust, relationship, loyalty—
reap the rewards of 'people-first' technologies.
CRM illuminates your critical connections.

Unsurpassed
CRM Expertise

At Tokara, our consultants have experience with hundreds of CRM projects across a range of industries, from small businesses to Fortune 500 enterprises. Whatever your CRM project might entail, we're certain we have seasoned professionals to guide you to the results you need.

16

Average Years in
CRM Consulting
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467

Number of CRM
Implementations
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97.6

Client Service
Rating
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27

Average Years
in Tech Consulting
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Need the best CRM consultants?
We have the magic combination.

1

Best Pivotal CRM Resources Worldwide

For nearly a decade, Tokara has been home to the finest and most highly skilled engineers, developers, and consultants from across the globe who focus on Pivotal CRM.

2

Specialized Team of Hybrid Salesforce/Pivotal CRM Engineers

Alongside its globally recognized Pivotal CRM engineers and consultants, Tokara fields top-tier Salesforce resources, as well as a select set of hybrid Pivotal/Salesforce engineers, developers, and consultants, whose expertise allows them to operate fluidly and effectively in and around either flavor of CRM.
3

Salesforce Platinum Partner Resources

We also have access to the resources of our sister company—Stratus360 U.S.—the American arm of Salesforce Platinum Consulting Partner Stratus360, headquartered in Toronto, Canada.

We deliver a full suite of end-to-end
CRM solutions to our clients every day.

Know Where to Start.

  CRM Evaluations

While most clients know precisely the outcomes their business needs to achieve, most are also less certain about the current state of their technology (functioning with their people and processes), or how to compare and evaluate potentially competing solutions with regard to ‘best fit’ for achieving the business results they’re looking for. That’s where we come in.

Think Big Picture.

  CRM Strategy & Planning

We know the best outcomes are achieved when clients are able to integrate and optimize the mix of people, processes, and technologies they’ve invested in to reach their unique business goals. That’s why the Tokara team works hand-in-hand with clients to define strategy that aligns their existing and new assets and priorities with the results they need to achieve.

Act as Trusted Advisor.

  CRM Consulting

At the center of every engagement is consulting. And because we partner with the leading ‘people-centric’ software companies (Salesforce, Marketo, QlikView, etc.), we are able to truly act as trusted advisors and honest brokers to our clients—designing the best solution using the best technologies for their unique requirements and use cases.

Have a Bias for Action.

  CRM Implementations

Implementation transforms strategy into business value. So whether our clients want to migrate from legacy software, implement a new technology from the ground up, or even buy themselves some time by bridging the gap between the old and new, our technical depth means the solution we implement will maximize their return on technology investment.

Make It Personal.

  CRM Customizations

We always start by ensuring clients can access all the standard functionality a technology offers, but when unique business requirements demand a bit of code tweaking to perfect the alignment between the client’s needs and what the technology delivers, our developers are available for any needed customizations.

Deliver Reinforcements.

  CRM Staffing

At the end of the day, customer enablement is why we’re here—and we know what the client needs is rarely ‘one size fits all.’ So whether they’d like us to transfer knowledge through on-site training of an individual or a team, or simply to put one or more of our own team members with specialized skills in place for a period of time, we’re ready to make it happen.

Accelerating our clients'
time to business value

We help our customers connect with their customers—harnessing CRM and related 'people-first' technologies to create the irresistible experiences that drive profit and growth.

We understand it's about
more than just CRM technology.

It's about putting people first.

We know that might sound a bit like blasphemy coming from CRM consultants. But in an increasingly competitive and disruptable marketplace, technology—while critical and more powerful than ever before—is not the end in itself. It is the unimaginably efficient means to achieving engagement, connection, relationship, and trust between you and your customers and prospects. It's the superpower that fuels and sustains customer value over the long term.

There’s no question the Tokara team has solid expertise in Pivotal CRM – but the added component that makes working with them entirely different is that their expertise comes with a commitment to partner in whatever way is best for that client.

Ginelle DavidsonMIS Director, Kantar Retail

Rarest of relationships &
best of 'all-things-CRM'

1

Tokara Solutions & Stratus360—the Backstory

As the top Pivotal CRM consultancy worldwide for more than 7 consecutive years, Tokara Solutions was established in the U.S. in 2009, alongside its sister company, Stratus360—a Salesforce Platinum Partner, headquartered in Toronto, Ontario, Canada. Underscoring the depth and breadth of the relationship between these two industry-leading CRM consultancies, Tokara's president Shawn Grant also maintains ownership of Stratus360’s American presence—Stratus360 U.S.—giving Tokara unique access to Salesforce Platinum Partner resources.
2

Stratus360—Belle of the (Platinum) Salesforce Ball

Tokara’s 'sister company' Stratus360 operates at the very highest tier within Salesforce as a Platinum Consulting Partner. Stratus360’s engineers, developers, and consultants have passed the almost impossibly stringent requirements Salesforce demands of its partners at this level, leaving little question that this unique team is able to bring together the best of 'all-things-CRM' for its clients.
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Getting Your Bearings

Cloud and on-premise basics—the 10,000-foot view of the options in terms of storage, licensing, infrastructure, data control, IT staffing, and budgeting.

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Operational Models

Examining what exists in your current state—startup versus traditional enterprise, scalability requirements, and the role of regulation—which operational scenarios suggests which model?

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Cost Comparisons

Straightforward CapEx versus OpEx considerations, implications of vendor lock-in, and calculation complications—thoughts on standard cost baselines, true costs, and associated costs.

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Speed & Scalability

Strengths and weakness of each option with regard to requirements around speed to market, scalability, workload/usage balancing, worker flexibility, and productivity.

http://tokarasolutions.com/wp-content/themes/salient/css/fonts/svg/basic_compass.svg

Getting Your Bearings

Cloud and on-premise basics—the 10,000-foot view of the options in terms of storage, licensing, infrastructure, data control, IT staffing, and budgeting.

http://tokarasolutions.com/wp-content/themes/salient/css/fonts/svg/basic_gear.svg

Operational Models

Examining what exists in your current state—startup versus traditional enterprise, scalability requirements, and the role of regulation—which operational scenarios suggests which model?

http://tokarasolutions.com/wp-content/themes/salient/css/fonts/svg/ecommerce_banknotes.svg

Cost Comparisons

Straightforward CapEx versus OpEx considerations, implications of vendor lock-in, and calculation complications—thoughts on standard cost baselines, true costs, and associated costs.

http://tokarasolutions.com/wp-content/themes/salient/css/fonts/svg/basic_chronometer.svg

Speed & Scalability

Strengths and weakness of each option with regard to requirements around speed to market, scalability, workload/usage balancing, worker flexibility, and productivity.

Tokara CRM Resources & Downloads

(Click thumbnail to view and access download options.)

CRM Evaluation & Selection Consulting Services (Tokara Solutions, Datasheet)
Redefining Partnership in Kantar Retail Pivotal CRM Upgrade (Tokara Solutions, Testimonial Datasheet)
Pivotal CRM Performance Health Check Services (Tokara Solutions, Datasheet)
Pivotal CRM Upgrade Services (Tokara Solutions, Datasheet)
VisualForce Development Salesforce Consulting Services (Tokara Solutions, Datasheet)
Apex Development Salesforce Consulting Services (Tokara Solutions, Datasheet)
Hosted Salesforce Integration Services (Tokara Solutions, Datasheet)
Salesforce Platform Consulting Services (Tokara Solutions, Datasheet)
Salesforce Marketing Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce Service Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce Sales Cloud Consulting Services (Tokara Solutions, Datasheet)
Salesforce CRM Consulting Services (Tokara Solutions, Datasheet)
Staff Augmentation Solutions for CRM and Marketing Automation (Tokara Solutions, Datasheet)
CRM Solutions (Tokara Solutions, Datasheet)
Professional Services (Tokara Solutions, Datasheet)
CRM Consulting (Tokara Solutions, Brochure)

Can you afford to wait?

Schedule a call or demo with a Tokara CRM consultant today.