Remote Application Management

Managing the day-to-day complexities of business-critical software systems can place a burden on already strained internal IT resources. That’s where we come in.

Our Remote Application Management Solutions enable you to outsource all your CRM and marketing automation application and database administration tasks. We work remotely, taking care of ongoing administration such as installation, configuration, upgrades, and daily troubleshooting.

Business Benefits

Our clients are able to reduce costs, mitigate risk, and maximize the value of their software solutions, all with a partner who understands their business. Outsource day-to-day administration while making the most of your software’s configuration and customization features:

Faster and higher ROI
Applications up and running within hours/days not weeks
Reduced need for full-time IT resources
Predictable costs for maintaining system make budgeting easier
Less dedicated hardware infrastructure = lower cap/ops costs
Confidence that systems/software are reliable/fully optimized
Guaranteed service levels
Applications running on the most up-to-date version of software
Worry-free ‘hot fixes’ and installation of service packs
System maintained by highly trained experts

Enterprise Application Management

Our managed solutions team is experienced in all aspects of managing CRM and marketing automation systems, which results in vastly simplified application management and reduction of the burden on your internal IT staff.

Our Senior Systems Engineers are trained, certified and have years of experience managing enterprise CRM and marketing automation applications to provide:

Service pack & hot fix support (critical apps & components)
Scheduled database backups (hourly, daily and weekly)
Weekly database maintenance
Storage management and file cleanup
Automated disk storage management
Virus protection
Automated and manual services monitoring with notifications
Automated and manual OS monitoring with notifications
Monitoring of critical app logs; severity-based notifications
Review of generated error messages and logs
System performance monitoring and tuning
Satellite, mobile and handheld device administration
24/7 on-call support for server down issues
Private FTP support site as needed for application interfaces
Quarterly transaction and availability reports