Shawn Grant brings 17+ years’ experience in enterprise CRM design and delivery to his role as founder and president of Tokara Solutions, where his teams have delivered 400+ large-scale, vertically-focused CRM and marketing automation implementations worldwide. Prior to building Tokara into the respected industry leader it is today, Shawn’s track record delivering superior results in on-premise and cloud-based CRM platforms included 8 years leading a $40M CRM Professional Services team and 3 years running North American Sales for a top-tier global CRM provider. Shawn holds a BA in Finance and an MBA with a concentration in Information Technology.
Mark FillingimVP, Business Development
As a veteran Pivotal CRM consultant, Mark Fillingim joined Tokara Solutions in 2012 after spending 12 years with Pivotal Corporation (CDC Software) as their North America Partner Manager. During his 17 years experience in IT business development, Mark has managed product development, marketing, training, and customer service initiatives in both North and South America. In addition to a BA in Business Administration from the University of North Texas, Mark obtained his MBA in Finance and subsequently worked in various financial analyst and treasury positions for Fortune 500 companies prior to moving into business development.
Ian JacksonDirector, Salesforce Professional Services
Ian Jackson brings 20 years of IT experience to Tokara Solutions, and 15+ years designing, implementing, and managing small and global CRM environments. Prior to Tokara, Ian worked for Pivotal Corporation as a System Engineer focused on global CRM deployments and for Novartis pharmaceuticals as the CRM Regional Demand Manager, where he was responsible for overseeing all CRM-related activities for North and South America, including migrating operations to Salesforce.com and incorporating an innovative Order Management that allowed Novartis to move completely to an iPad platform, with a 90% user adoption rate.
Hector SantosDirector, Professional Services
Hector Santos brings 14+ years of experience in designing, implementing, managing, and troubleshooting CRM solutions. Hector began working for Pivotal Software in 2005 as a Systems Engineer, where he installed and configured Pivotal CRM applications; he later led the team implementing Remote Managed Services. Hector has been in the technology sector for 23+ years, specializing in CRM, with in-depth experience migrating on-premise solutions to the cloud, using platforms such as Amazon Web Services and Microsoft Azure. He holds an Associate’s Degree in Occupational Science and Technology.
Andy McNabDirector, Technical Architecture
Andrew McNab brings 15+ years of software development experience, including 10 years leading the design, implementation, and deployment of complex CRM solutions. Prior to joining Tokara, Andrew worked as a Technical Architect at Aptean on some of their largest Pivotal implementations and served as a Principal Software Engineer for Cubic Transportation Systems, where he applied his knowledge of Pivotal 6 to enhance/tune their systems and simplify development and deployments. Andrew holds a B.S. in Computer Science from the University of Liverpool, England.
"Because our internal development teams worked alongside Tokara’s consultants, our upgrade happened faster and with substantially lower cost than in a more traditional implementation scenario.” "− Ginelle Davidson, MIS Director, Kantar Retail
"We need it to be right, but we can’t spend millions of dollars re-architecting our whole organization every time we want to do a project. Now, we are completely in synchronization with zero errors."− Chris Drake, Chief Technology Officer, M.S. Rau Antiques
"We were looking for a top-tier professional services partner who was really committed to the long-term relationship, and we couldn’t have made a better choice."− Project Management Officer, Global Pharmaceutical Manufacturer
"Tokara provided a huge level of effort working with my team to help us deliver our upgrade to the business on-time, ahead of their end of year business activities."− C. Pierce, Principal Financial Group
"Our internal development teams worked side-by-side with Tokara’s consultants, enabling us to walk away from the upgrade with software we know we’ll see real ROI from."− Ginelle Davidson, MIS Director, Kantar Retail
"The team at Tokara has met or exceeded all my expectations. My Tokara consultant and his team understand me, our Salesforce organization, and us as a company. They really ‘get’ how we work."− Chris Drake, Chief Technology Officer, M.S. Rau Antiques
"As they transitioned us from Pivotal CMS to Pivotal PCM, most users didn’t even notice a hiccup in performance – and any issues that did emerge were immediately resolved by the Tokara team."− Project Management Officer, Global Pharmaceutical Manufacturer
"There’s no question the Tokara team has solid expertise in Pivotal CRM – but the added component that makes working with them entirely different is their commitment to partner in whatever way is best for that client."− Ginelle Davidson, MIS Director, Kantar Retail
"I have been extremely pleased with their quick response, quality service, and professionalism. These guys are super easy to work with and they really know their stuff. I strongly recommend Tokara Solutions."− Sandra Luckins, Harley-Davidson Financial Services
"Tokara’s consultants used a ‘train-the-trainer’–style approach that ensured we had a product we’re really able to ‘own’ in terms of future development needs we might have."− Ginelle Davidson, MIS Director, Kantar Retail
"I can’t say enough good things about Tokara’s engineers, businesses analysts – really all of their technical resources. Things could not have gone more smoothly -- they did excellent work."− Project Management Officer, Global Pharmaceutical Manufacturer