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Cloud vs. On-Premise CRM: A Look at Costs and How They Compare

Posted by | CRM Consulting | No Comments

071116_TS_BLOG_CLOUDVSONPREMISE_COSTAs we wrap up our series on the major differentiators between cloud-based and on-premise CRM software, today we’re taking a look at one of the most critical—and sometimes polarizing—aspects of the debate: cost comparisons. Investing in any enterprise-wide solution can be a significant financial undertaking, and to this end it’s important to take into account all aspects of a given scenario to ensure maximum long-term ROI and sustainability. While it can be difficult to pinpoint exact, total CRM costs for cloud-based and on-premise solutions due to the inclusion of multiple “soft costs” (e.g. the price of downtime, hardware depreciation, etc.) that make an apples-to-apples comparison nearly impossible, there are major differences between the two operational environments that can help drive a more informed financial decision-making process. Let’s take a look at some of the major factors to consider when thinking about making an investment: Read More

Cloud vs. On-Premise CRM: Key Business Drivers to Review for Each Scenario

Posted by | CRM Consulting | No Comments

070616_TS_BLOG_CLOUDVSONPREMISE_BUSINESS_DRIVERSAs we continue our blog series on considerations to keep in mind when evaluating cloud-based versus on-premise CRM software solutions, today we’re taking a look at some of the main business drivers associated with each scenario, including both pros and cons, to help direct a more thorough analysis. Mapping each business driver to the unique use cases and operational environments of your company can help ensure that the model chosen is appropriately fitted for optimization, adoption, and success across the enterprise. Read More

Cloud vs. On-Premise CRM: Key Considerations to Keep in Mind When Choosing a Path

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062716_TS_BLOG_CLOUDVSONPREMISE_INTERNALDECISIONSRarely does a business solution exist that meets the needs of all organizations, applies to every use case scenario, and fits every specific workforce, labor, and operational requirement. To this end, the decision to invest in a specific technology option, in this case a cloud-based or on-premise CRM software solution, is entirely unique to each company, and the path to implementation will look different for each executive, though the end goal may be universal—to streamline and simplify customer relationship data across the enterprise. Before investing, it can be helpful to take a look internally at current (and future) infrastructure goals, resource availability, and other factors and considerations that can help steer your decision. Let’s take a look at some of the major points to consider when deciding which model is right for your company: Read More

Cloud vs. On-Premise CRM: Defining the Basics and Framing the Discussion

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062116_TS_BLOG_CLOUDVSONPREMISE_BASICSA critical step in making the move to an enterprise-wide CRM deployment is the initial planning and evaluation stage—reviewing the software solutions on the market and mapping their features and capabilities to the specific end goals each organization hopes to accomplish with cleaner and more organized customer data. Yet, with so many models on the market today, it can be difficult to distinguish exactly which is the “best fit,” and between industry buzzwords and technology acronyms, simply decoding the jargon can be one of the more challenging aspects of getting started. This is especially true when deciding between a cloud-based or on-premise CRM deployment, and while our discussion on the advantages and drawbacks of each solution will follow in subsequent blogs, it’s helpful to start at the beginning with a “primer on the basics”—an overview of the top terms in this space—to help frame the discourse and provide a basic understanding against which a more complex analysis can be accomplished. To this end, let’s take a look at some key terms that define the cloud vs. on-premise CRM conversation: Read More